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laura_asu
Newbie

roku remote won't stop pinging after I searched for it

Yesterday we tried to search for the remote from our TCL Roku TV. We found it but since then the remote continue to ping every minute or so. We tried to unpair it and repair it but that did not work. What else can we do to fix this? 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: roku remote won't stop pinging after I searched for it

Have you tried restarting the tv?  Just turning it off/on won't give a full reset, use Roku menu path Settings > System > Power > System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Astrusz
Newbie

Re: roku remote won't stop pinging after I searched for it

Finally a suggestion that worked

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JGB63
Newbie

Re: roku remote won't stop pinging after I searched for it

We got ours to work by on lodging the plus button on the Roku ultra. It had been pushed down and was being held down by the Roku case that holds it. 

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