Remotes

[gldfish]

What can I do when the new remote and device will not work with two different sets of batteries?

I bought the Roku Streaming Stick 4K with voice remote for my TV. It seemed to work at first when setting up but when I got to the question about hearing the music, it would not let me select "yes" I unplugged the power, let it sit for 5 secs, plugged it back in. The power button worked. When the setup screen came up, it would not let me select when I pressed the "OK" button on the remote. The volume buttons worked. But the "OK" button on the remote does not. 

[renojim]

Try pairing the remote again.  The TV controls (Power/Volume) can work even if the remote has lost its pairing to the stick.  Also, if the stick is one that uses Wi-Fi module embedded in the USB cable, make sure you're using that cable.

How to set up your Roku® voice remote | Official Roku Support

[Emmajyapp]

I am having the same problem and have tried all of the steps in that post. When I try to pair the remote the red light just comes on solidly. I’ve seen many other people are having this issue, can you advise? 

[RokuJohnB]

Hi @Emmajyapp,

A warm welcome here in the Roku Community!

We would be delighted to help you even more, but first we need further details. What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Emmajyapp]

Hi @RokuJohnB 

I have tried all of the steps to pair the remote again, but instead the light just comes on steady without flashing. We have had to use the app to control it for months! 

I look forward to hearing your advice,

Emma

[NB00]

I've had this problem for a year on and off loosing all buttons working

Removing the batteries and putting them in cures it then goes back to not working

Did the pairing thing

Did the reset thing

Did the factory reset thing

The only thing that cured my problem was the throw the Roku in the trash and buy a Amazon stick!!!!

[RokuJohnB]

Hi @Emmajyapp @NB00,

Thank you for keeping us posted, and welcome to the Roku Community!
We appreciate all the efforts that you have made in troubleshooting the issue. For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,

John