Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Pb06
Level 7

remote draining batteries....here is customer services answer.

Our Roku remote is draining new batteries in one week.  I contacted Roku support.  I spoke with Sri. See attached response.

"Sri
The remote is defective, since the device is out of warranty we are unable to replace the remote. We suggest you purchase a new remote."
 
Don't waste your time contacting them.  Roku apparently is not working on the issue, but tells you to buy a new remote, and when I pressed them on the issue, Sri offered to send me a 30 percent off coupon if your remote is out of warranty.
 
Remotes should not go bad in two years.  There is no customer service. 
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