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"Listen for your remote" dialog box comes on all the time

Starting yesterday, every time I use my remote the "Listen for your remote" dialog box pops up on TV screen and starts a countdown. 

Also, the remote doesn't allow me to go from one app to another, it goes two at a time,  instead of one at a time. 

I've taken batteries out, replaced them and turned off the Roku device but nothing is correcting the problem.

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Channel Surfer

Re: "Listen for your remote" dialog box comes on all the time

I'm having the same issue and tried the same things you did with no luck.  Super annoying.  If I can't get a fix I'm going to pick up an Apple TV device.

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Retired Moderator

Re: "Listen for your remote" dialog box comes on all the time


Thanks for the post.

We are more than happy to look further into this issue for you, but need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-can you provide a screenshot of what is happening on screen so we can better understand the issue
-when did you start seeing this issue occur

With more information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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