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vmf0719
Newbie
‎03-06-2021 01:27 PM

fast forward and play buttons don't work, but power and volume do

I'm able to use power button to cut TV on and off.  Also, I'm able to control my volume, but the arrow buttons, fast forward and play buttons do not work.  Is there a way to fix this issue or do I need a new remote.  

Additionally, remote is only two years old.

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makaiguy
Community Streaming Expert
‎03-06-2021 07:34 PM

Re: fast forward and play buttons don't work, but power and volume do

The tv volume, mute and power buttons control the TV via direct line of site via infrared signals.  Those remotes with tv controls communicate with the Roku itself via wifi remote, but they must be paired with the Roku to do so.  It sounds like yours has lost its pairing.

See this Roku page for help with pairing a wifi direct remote: https://support.roku.com/article/360011621473

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Ronbo15
Newbie
‎06-10-2021 07:34 AM

Re: fast forward and play buttons don't work, but power and volume do

I have a brand new ROKU ULTRA and am using the ROKU Media Player to try and play videos from my camcorder using a USB stick or NTFS formatted hard drive. With AVCHD video, the play, stop, and fast forward buttons don't work. Speaking into the remote, stop and pause work. The functions do work with mp4 videos.  Any thoughts?

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