Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

down button on remote not working

The down button on my Roku remote (model RC81) has completely stopped working and I have had to use the app to control the Roku device. Can I  purchase a universal remote or does it have to be a Roku remote? I can not find any help for this in the support section and I am not sure what "generation" my device is.

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Community Streaming Expert

Re: remote issues

The rc81 is wifi remote, what's the name and model number of your roku. If its a stick, it will need a replacement wifi remote. If your roku accepts IR commands too, then a cheap universal remote would do. It turns out yours is a stick and its 3600 or 3800 this wifi remote would do:

But if it's a 3500 stick, no replacement remotes are available, sorry.

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