Is this a remote for a Roku TV (one with Roku functions built in) or is it for a separate Roku device that is hooked up to the TV?
If it is for a Roku TV, Roku just supplies the Roku operating system, the tv manufacturer supplies and is responsible for the hardware. Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X