Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dand2
Level 7
‎10-08-2021 01:03 PM

Wrong Control included in new Roku Express 4K box

I was given a NEW Roku Express 4K in the sealed box....installed it this morning and now I have come to find out it came with the WRONG controller...its the Basic one.....

My question is how and where do I contact ROKU to report this...?????   is there an e-mail address or contact chat help section...????  any help would be greatly appreciate......

Thanks...Dan

 

 

0 Kudos
Reply
2 REPLIES 2
Tivoburkee
Community Streaming Expert
‎10-08-2021 01:55 PM

Re: Wrong Control included in new Roku Express 4K box

The walmart exclusive Express 4k only comes with IR remote. Its the express 4k+ that has the voice remote. Only thing different between the two is the wifi voice remote that's included with exppress 4k+. So you did receive the right remote. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
dand2
Level 7
‎10-08-2021 02:15 PM

Re: Wrong Control included in new Roku Express 4K box

My Mistake...Thank You for pointing that out.....didn't look at the picture on the Box well enough.....guess I'll just use the Roku control and the TV control...no problem..

0 Kudos
Reply