That's not a Roku model number. It may be a model number for a TV manufacturer's Roku TV, which isn't built by Roku. If it's a Roku TV, contact the manufacturer for a replacement.
Unless you want a better remote. Then the Roku Voice Remote ($20) or the Roku Voice Remote Pro ($30) will do the job just fine. Either works with all Roku TVs -- they are compatible, but not the remotes that came with the Roku TV -- and all current Roku devices. You can get them from Roku's online store, or from Amazon, or from Walmart, Target, Best Buy, or other places.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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