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iisdbomb
Channel Surfer

Westinghouse Roku TV Remote Connect Help

This is EXACTLY my problem. When I’m lucky enough to get the initial TV screen to come on, it always ask for a language preference and none of my THREE physical remotes or two phone remotes can get it to respond. And it always says to hit “home” but I don’t see that icon on ANY of my remotes! Please advise before my girl goes craZy again!

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9 REPLIES 9
RokuTakashi
Community Moderator
Community Moderator

Re: Westinghouse Roku TV Remote Connect Help

Hi, @iisdbomb 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with your Roku remotes not functioning with your Roku TV, and we're here to help. We'd like to know the full details of your concern so we can assist. 

Can you please provide the details below?

  • What specific Roku remote models do you currently have?
  • Have you tried pairing your Roku remotes first? Have you also checked the batteries to see if they are still functional?

In the meantime, you can refer to these support articles on how to set up different models of Roku remote:

How to set up your Roku simple remote

How to set up and pair your Roku voice remote

Keep us posted.

Best,

The Roku Community Team. 

Takashi O.
Roku Community Moderator
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iisdbomb
Channel Surfer

Re: Westinghouse Roku TV Remote Connect Help

I’ve done all that

image.jpg

 

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iisdbomb
Channel Surfer

Re: Westinghouse Roku TV Remote Connect Help

  • I’ve also asked another Roku advisor like you to please send me this model overnight if possible only because I have to give my Roku-addicted girlfriend some hope before she sends me to the hospital! 👅

B4B489A9-3D71-4C08-A63A-9FA6BCA130FF.jpeg

 

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RokuTakashi
Community Moderator
Community Moderator

Re: Westinghouse Roku TV Remote Connect Help

Thanks for keeping us posted, @iisdbomb 

The image of the remote you have sent with us is not a Roku remote, or does not have the capability to control any Roku streaming players or Roku TV.

You can check out the link I have posted in this thread and purchase the one that is compatible with your current Roku device.

Thanks,

The Roku Community Team. 

Takashi O.
Roku Community Moderator
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iisdbomb
Channel Surfer

Re: Westinghouse Roku TV Remote Connect Help

That’s from YOUR site!

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RokuTakashi
Community Moderator
Community Moderator

Re: Westinghouse Roku TV Remote Connect Help

Hi, @iisdbomb 

I was referring to the DIRECTV remote picture. It does not work with Roku devices. It is recommended that you use an official Roku remote to control your Roku device or Roku TV.

To purchase one, please refer to the links included in my previous post.

Thanks,

The Roku Community Team.

Takashi O.
Roku Community Moderator
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Tivoburkee
Community Streaming Expert

Re: Westinghouse Roku TV Remote Connect Help

@iisdbomb 

You want that Roku TV working today? Go to your local Walmart check the universal aisle for the Roku tv remote, it's $10. 

Roku only supplies UI for Roku tvs not carrying the Roku brand, your is Westinghouse you would have to get in touch with them for any warranty services. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
iisdbomb
Channel Surfer

Re: Westinghouse Roku TV Remote Connect Help

IMG_1678.jpeg

 

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iisdbomb
Channel Surfer

Re: Westinghouse Roku TV Remote Connect Help

IMG_1678.jpeg

 

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