Having the exact same issue and none of the fixes in the pinned solution work
Thanks for the reply, @Jp27!
We appreciate you for letting us know about this charging issue on your Roku remote. Can you please specify the type of Roku remote you have? Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition). Also, please provide the Serial number of the Roku player to which this remote is paired.
In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.
We look forward to hearing from you and looking closely into this issue.
Thanks,
Jharra
@RokuJharra-Q Sent you a PM.
Private messaging is not a help on a public forum that has no other way to solve problems that are the same??
Hi, @jeffburrage
Thanks for posting, and welcome to the Roku Community.
We understand your sentiments, and we're here to provide you with support.
Could you please tell us more about your concern?
The more details that you can provide to us, our team will be able to assist you accordingly.
Thanks,
Kash
I’m still waiting on a response to my private messages. I’ve supplied all the necessary information
Hi, @Jp27
Thanks for keeping us posted.
One of the moderators here in the Roku Community, who is actively participating in this thread, has sent you a private message containing a response to your earlier inquiries.
You can continue to communicate with them regarding your concerns or questions.
Thank you for your cooperation and understanding as we work through this together.
Best,
The Roku Community Team.
I am having this same issue suddenly. My remote only works when plugged in and while plugged in says Remote Battery level: 100%.
Well after 12 days and no response to my latest PM, I called the +1 (816) 272-8106 previously mentioned in this forum. 10 minutes into the 1st call I got disconnected. Another call and 40 minutes later and finally it sounds like a replacement remote might be on the way.
Hi, @Chelsc718
Greetings, and welcome to the Roku Community.
We understand the issue you've experienced with your Roku remote, and we're here to help.
Our team has sent you a private message here in the Roku Community regarding this matter. Please check your inbox since we've reached you from there.
We hope for your continuous response.
Thanks,
The Roku Community Team.