Voice remote not working. The pairing led does not come on and Roku does not see remote.
My voice pro remote pairing light will not come on when I try to pair the remote. I tried all the steps in the pairing remote guides. I downloaded the Roku Mobile App and went into setup on the Roku but Roku doesn't see the remote. It is a battery powered remote and I put new batteries in it. I just bought this on eBay and it was supposed to work. The Roku works when I paired it to my other Roku Voice remote. The Roku is a Model 4800X and the remote is a Model RC-EL3. The person I bought it from said it was only used about 3 months. Is there anything way to do a factory reset on the remote?
We understand you are having difficulties pairing your Roku Voice Remote Pro.
We will work with you to know what went wrong so we can assist you further and fix the issue. Can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
We would like to ask you to attempt to pair the Roku Voice Remote Pro to your Roku device using the below steps:
On your Roku Home screen, navigate to Settings > System > Power > System restart
After your TV restarts and returns to the Home Screen, navigate to Settings > Remotes & Devices > Setup a new device
Click "Remote" followed by "Continue"
Locate the pairing button on the bottom of the back of the remote
Press and hold the pairing button for at least 20 seconds
The remote should now re-pair to your device and you will need to click Continue, Accept, and Continue to finish the process
Thanks for keeping in touch and providing additional information about your remote issue.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
If you have any other questions or concerns, please let us know.