Remotes

[Scott2608]

I have a voice remote model RC399 and the batteries need to be replaced every week or two. Is there a fix for this?

Thanks,

-Scott

[tbird635]

Mine was killing the batteries in under a week also.  I checked the status in the menu

Settings>Remotes and Devices>Remotes>Voice Remote>About

The "about remote"  menu shows the battery level and the remote's firmware version, and at the time my RC399 remote's firmware was on version rtn.4080  . 

I contacted support on Jan28, 2021 , explained my situation in detail. Batteries would last less than a week before. 

Now my remote's firmware version is now  rtn.4086 (they must have updated it?)  and battery level is at 62% after 2 weeks .  My battery drain issue is much better.  Still not great but a huge improvement that I can live with. 

[Scott2608]

My remote's firmware version is rtn.4090 now and the battery drain is a lot better but not great.