I just got a new Roku voice remote because my old one stopped working. I followed all the set up instructions and got it working to control the tv as well. Then I opened one the apps and the remote stopped working. It will turn the volume up and down and even turn of the tv, but I can’t pause or use any of the Roku controls. I tried restarting and reconnecting the remote but the same thing happens every time. I’ll get it set up then press 1 button and it won’t do anything else.