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Reel Rookie

Voice Remote Pro - faulty behavior. Turns on TV in the middle of the night.

My Voice Remote Pro bought 50 days ago directly from Roku seems faulty.  Here is some of the weird behavior I'm seeing:

1.  It seems to randomly turn on my TV for no apparent reason.  It happens at night, or during the day.  I can come in and the TV is just on, even though I haven't been around it, and I am CERTAIN that I turned it off. 

2. A single press on the arrow buttons or "Home" button gets duplicated. E.g., press the "right" arrow button once and the TV advances 2 items to the right, not one.  Press the Home button once and the TV beeps twice, as if I've pressed the Home button twice.

I have a Roku 2 player and a Samsung UN58RU710 smart TV.

Has anyone else experienced this behavior? What can be done about it?

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Retired Moderator

Re: Voice Remote Pro - faulty behavior. Turns on TV in the middle of the night.


Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-when did you start seeing this issue occur

With more detailed information, we will be able to investigate further.


Danny R.
Roku Community Moderator
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