I just received my voice remote pro. After the initial pairing, all of the buttons were working fine. It could power off the tv and control the volume. As I continued to complete the set up, I came to the step where it wanted more information about the tv. That’s when the tv power and volume buttons stopped working. The settings for my tv never got the music to stop playing. Oddly, using the voice commands will still control the volume and turn the tv off, but not back on.
Anyway, it was working, so if there is some way to return the remote to its initial out of the box settings, hopefully it will work again. However, resetting and re-pairing the remote or trying to get the roku to forget it hasn’t helped, as it must still remember the botched attempt to put in a tv code. Does anyone know how to do a factory reset of the remote or know what initial tv code it came with right out of the box?