Remotes

[Zimbroidery]

My Voice Remote Pro does not respond to any voice commands.  All of the settings are correct.  The remote is approximately 3 months old.

[RokuTakashi]

Hi, @Zimbroidery

Welcome to the Roku Community.

Thanks for sharing with us your concern about your Roku Voice Remote Pro microphone that won't respond to voice commands. I'm here to help.

Let's perform some troubleshooting steps. Follow the instructions below:

Restart your Roku remote

1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
2. If your rechargeable voice remote does not have a pairing button, press and hold the Back     and Home     for 20 seconds.

Initiate Pairing Mode

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

For more information, you can visit this support article on How to set up and pair your Roku voice remote

Hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.

[Zimbroidery]

Thank for the reply.  I followed the steps provided and the voice option on the remote still does not work.

What is the defective unit return policy?  Thank you

[RokuRiamie-D]

Hi @Zimbroidery,

Thanks for your response!

We appreciate you trying the troubleshooting steps provided by our Roku moderator. Before we proceed, could you please send us a photo of the Roku remote that you're having an issue with? Also, we would like to know the model of the Roku device with which this remote is being paired.

How do I insert an image in a post?

In the meantime, consider using the Roku mobile app to check if the voice command works.

If the issue persists, please let us know.

Thanks,
The Roku Community Team

[AdamJustin]

I am having the same issue with the same model remote RC880.  No matter what I restart or unplug from power or however many times I’ve re-paired the remote the voice gives the same error that it doesn’t hear me, but it does on my other Roku remote.  I am using it on my TCL Roku tv model 65r615 (7121x).

[RokuTakashi]

Hi, @AdamJustin @Zimbroidery 

For us to help further, I have sent you a private message here in the Roku Community.

Please check your inbox since I've reached you from there.

Thanks,
The Roku Community Team.

[emgarcia69]

Mine just stopped working this evening and after looking I. The community it looks like is a programming issue within Roku , how is this issue going to be resolved?

[RokuTakashi]

Hi, @emgarcia69 

Thanks for posting here in the Roku Community.

I appreciate you for bringing this to our attention, and I'm here to gather further details so our team can assist.

Tell us more...

• Are you using the voice commands through the Microphone button on the Roku remote or through the Hands-free feature?
• Have you tried resetting the Roku remote by pressing and holding the Back and Home for 20 seconds?

With more details, our team can move forward in assisting you further.

Thanks,
The Roku Community Team.

[LoganSm]

Same issue here. I have to keep pairing it again and again to get it to work. It will work for like an hour or two then stop. And I JUST GOT THIS thing a month ago! I really don't want to factory reset this thing.

[RokuTakashi]

Hi, @LoganSm

I appreciate your post here in the Roku Community.

I see that you are having the same issue as posted in this thread, and our team is interested in gathering more details regarding your experience.

Can you please provide me with the information I have asked in my post above this thread?

This will help us investigate on the issue further.

Keep us posted.

Thanks,
The Roku Community Team.