Remotes

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Plind1980
Newbie

Verizon Remote Guide button turns on Roku

While watching Verizon Cable if I hit the Guide button on the Verizon Remote it switches to The Roku menu on my Roku Express 4K+

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3 REPLIES 3
Tivoburkee
Community Streaming Expert

Re: Verizon Remote Guide button turns on Roku

Go into the Roku settings:

 

Settings> system> control other devices> uncheck the 1-touch play box

Edmund
Roku Community Streaming Expert

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Guff
Newbie

Re: Verizon Remote Guide button turns on Roku

I’m having a similar issue. My Fios remote is opening apps and playing movies while I am using the Verizon box and my Verizon remote. I have already turned off the 1 touch. 

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Tivoburkee
Community Streaming Expert

Re: Verizon Remote Guide button turns on Roku

Then they just use similar IR commands that conflict with each other. You can't change the IR address of either device, what you can do is move the Roku out of sight so the cable remote iR command won't reach it. If you're not using Roku wifi voice remote you should switch so you can control the Roku while it's buried behind the tv. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.