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Jules123
Reel Rookie
‎10-12-2021 10:28 AM

Upon initial set up I can’t get my remote to pair

Upon initial set up I can’t get my remote to pair. All I’m getting is the picture that is telling me to pair it and I have tried it several times. 

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DBDukes
Community Streaming Expert
‎10-12-2021 10:34 AM

Re: Upon initial set up I can’t get my remote to pair

@Jules123 

Since it's initial setup, and if you've followed the instructions at https://support.roku.com/article/360011621473 then you may want to do a factory reset, essentially starting over.

Remove the batteries, then with power attached, press and hold the RESET button on the Roku device for no less than 30 seconds. Then put the batteries back in and try again.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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