Help

Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Crackled_Out
Level 7
‎12-06-2021 04:14 PM

Unwanted Crackle while fast forwarding.

I have a couple of different Roku’s from 4’s to Ulta’s.  While fast forwarding on shows I get a pop up wanting to know if I’d like to install Crackle.  Sony despite this great marketing ploy I wish not to install Crackle. I’ve default the Roku and replaced the remote no joy.    Is this embedded in their code?  What next will I be told my car warranty has expired when I try to fast forward?  

0 Kudos
Reply
2 REPLIES 2
makaiguy
Community Streaming Expert
‎12-06-2021 08:13 PM

Re: Unwanted Crackle while fast forwarding.

I've never seen this on any of my Rokus and I don't have Crackle installed anywhere so you'd think I've be a prime target for such an ad..  Could this be a pop-up from a Sony TV instead of the Roku?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
renojim
Community Streaming Expert
‎12-06-2021 11:09 PM

Re: Unwanted Crackle while fast forwarding.

It sounds like the remote is malfunctioning.  Do you have a Crackle button on the remote?  Try using the Roku app on your phone/tablet as a remote and see if it happens.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply