Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Universal remote problen with HBO Max

I have a Harmony 650 Universal Remote, programmed for use with the Roku Express 4K+device.  it works just fine everywhere except when I access HBO Max, where the up/down/left/right navigation buttons get processed as two presses instead of one.  This makes it impossible to select most things or type into the search keyboard where every other letter is skipped.

I can access HBO Max through my Comcast Apps section and the remote works just fine there, so the problem seems to be with Roku which is somehow affecting the pass-thru to HBO Max.

I can use my Roku remote with HBO Max with no problem, but I'd like to not have to keep it out just for this one special case.  Any suggestions on how I can get the universal remote to work?  Thanks.

0 Kudos
Community Streaming Expert

Re: Universal remote problen with HBO Max

Try checking the setup for the remote.  I know Harmony remotes can be set to repeat button presses multiple times.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos