While I've seen this posted a bunch, I've seen no reliable answers (except the occasional email me!).
Last week, our Roku suddenly stopped responding to both the original remote and to the Roku app. In desperation, I unplugged it from the TV to stop it playing, after which I discovered that the micro USB on the power cable had snapped. We replaced it with a new power cable, but all settings were completely reset, so we had to start from scratch. Following the re-pairing instructions on the website was unsuccessful, and so was attempting to reset the remote or following them with the wifi turned off. We finally bought a new remote, and again followed all the instructions, but have been stuck in the same place: the remote pairing light is blinking, the Roku is asking to "pair your remote", and absolutely nothing happens.
The most likely answer at this stage is that the pairing receiver on the Roku streaming stick is what is broken, but that possibility (or diagnostic steps) isn't mentioned anywhere. If true, the only option is to replace the streaming stick.
Any advice? When this happens is replacing the whole Roku itself the only next step?
TIA!
