Remotes

[SamTye]

I am unable to pair the remote

[RokuTakashi]

Hi, @SamTye 

Greetings, and welcome to the Roku Community.

Let's pair up your Roku remote and follow the steps below.

Put the Roku device to Pairing mode:

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

Put the Roku remote in Pairing mode:

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
• Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
• If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

For more information, you can visit this support article on How to set up and pair your Roku voice remote

Hope this helps, and let us know if you need further assistance.

Thanks,
The Roku Community Team.