Remotes

[Amonahan42]

I have an LG OLED TV and a LG sound bar connected to the arc port with an HDMI cord. The remote from my Roku Ultra will work for a few minutes (up to an hour or two) then all sound will cut out. I can still control the volume on the sound bar with the Roku remote, but no sound is coming out. This was never an issue before I started using the ultra so I assume this is the issue. 

[renojim]

When the sound cuts out, if you switch to a different device (Blu-ray player, cable box, antenna channel) do you get sound?

Sometimes unplugging the TV for several seconds to reset it clears up weird HDMI issues.

[Amonahan42]

I don't have any other devices connected, just the sound bar and the Roku. I've tried unplugging everything and it will re-pair and work for a short time before going silent again.

[RokuJohnB]

Hi @Amonahan42,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with this issue. Please check out this support article here.

Let us know how it works, and we will continue to assist you further.

Best regards,

John