Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Ultra headphone private listening with remote issue

I have 2 ultras. The headphones drop out in the ultra I bought in 2019 (livingroom) The headphones work fine on the new ultra I just bought (bedroom). The livingroom ultra is hard wired. The one in the bedroom is wi-fi. I changed the batteries in the remote. Did the reset I read about for the remote. Changed out the cat5 cable. Nothing solved the problem. I then took the bedroom remote and paired it with the livingroom ultra. That didn't work, headphones still drop out. I also unpluged the ultra from the power and reconnected it about 5 minutes later, still dropping out. So, I guess the issue is with the ultra unit it self??? Do I need to buy another ultra so I can use the headphones? The sound on the TV never drops out.

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