Remotes

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Sarah_Librarian
Reel Rookie

Ultra Remote, battery died without warning.

So, this morning, remote #2 is dead. I go into settings, and see that the battery level is only 15%. It seems odd to me, that I was using this remote all week, and at no time did I ever see an on-screen warning about the battery level getting low?  I've noticed that the only way to get anything in the way of a battery status is to either going to the settings or remove and replace the remote batteries.

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3 REPLIES 3
RokuMary-F
Retired Moderator

Re: Ultra Remote, battery died without warning.

Hi @Sarah_Librarian,

Thanks for reaching out to the Roku community!

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp.

If you are still having any issues, please provide the serial number of your Roku device so we can assist further.

Thanks,
Mary

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StreamerUser
Roku Guru

Re: Ultra Remote, battery died without warning.


@Sarah_Librarian wrote:

So, this morning, remote #2 is dead. I go into settings, and see that the battery level is only 15%. It seems odd to me, that I was using this remote all week, and at no time did I ever see an on-screen warning about the battery level getting low?  I've noticed that the only way to get anything in the way of a battery status is to either going to the settings or remove and replace the remote batteries.


FYI, you can check a paired remote's battery status by going to Settings/Remotes & devices/Remotes/<remote name> (in use)/About  and it will show you the current detected battery level.

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makaiguy
Community Streaming Expert

Re: Ultra Remote, battery died without warning.


@StreamerUser wrote:
FYI, you can check a paired remote's battery status by going to Settings/Remotes & devices/Remotes/<remote name> (in use)/About  and it will show you the current detected battery level.

And if your remote is not working at all, as long as your Roku is still connecting to your home network, you can use the Roku app on a mobile device to issue those menu commands.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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