Some things to check:
- The phone/tablet running the Roku app must have its wifi turned on and be connected to the same home network as the Roku TV.
- Some network routers may have a setting that prevents different devices from "seeing" each other, especially if on a "guest" network setting.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
