Remotes

[kaylacalbreath]

My Roku tv will not respond when I hit the settings button (*). I have tried the remote, the app, new batteries, restarting the tv, re pairing the remote, systems resetting the tv, and removing the remote app on my phone and reinstalling it. Nothing works. 

[rj8]

Rocu Settings not working

[RokuJohnB]

Hi @kaylacalbreath @rj8,

Thanks for keeping us posted, and welcome to the Roku Community!

We want to investigate this problem further, and we appreciate the troubleshooting steps you have taken so far. Could you elaborate more about your concern?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[kaylacalbreath]

When I hit the * button, nothing happens. I have tried restarting the tv, using the app, restarting the remote, changing the batteries, and checking for any and all system updates. Nothing fixes it. This is the only button that will not work and it’s not working through the tv, not the remote. Because the tv is recognizing I’m clicking buttons but is not responding 

[RokuJohnB]

Thanks for the follow-up, @kaylacalbreath!

We appreciate the troubleshooting steps you have taken so far, and we would like to gather more information about this problem you had.

Can you please provide the following details below?

• Are you having a problem with the Roku remote or the Roku mobile app?
• When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[kaylacalbreath]

Neither. The issue is with the television not responding to the settings button correctly