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TV control

I just purchased the Roku voice remote with TV controls and when trying to set it up, I get a message saying the remote is not capable of TV control. I'm losing my mind because there is no help for this. I keep getting rerouted to the same set up article over and over again. I have Roku Premier plus & the model # says it's compatible with the roku voice remote with TV control that I just bought. Can someone please help?

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Community Streaming Expert

Re: TV control

What brand and model number tv are you attempting to set up?

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Community Streaming Expert

Re: TV control

What's the model number of the roku voice remote? If its rc-al5 and has Roku tv written on it then it won't work tv controls with your premiere. The remote would pair wioth roku, just not control the tv. Since it can only control roku tv's volume. 

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