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kapmax
Newbie

Streaming Stick Headphones failure, again

This is the second time the headphones will not work with the streaming stick with headphone jack.  The headphones work for several months then stop working.  Roku replaced one streaming stick, but the replacement gave up after a few months as well.  Anyone have any advice, or experienced this same issue.  (The headphones that came with the remote worked for awhile, then no sound.  We tried apple ear buds, etc.  none worked.  The headphones work on other devices, so we think the problem is in the remote and not the headphones.)

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RokuDanny-R
Retired Moderator

Re: Streaming Stick Headphones failure, again

@kapmax

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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