Remotes

[JRGORDONSENIOR]

The Streambar (new this year) is hot to the touch whether it's in use or sitting for days. I've taken to unplugging it now when not on use as I'm concerned it might start a fire/explode. Conversely my longer/older Soundbar (different TV) is never even warm to the touch whether on or off. 
Any ideas?.....

[RokuMary-F]

Hi @JRGORDONSENIOR,

Welcome to the Roku Community and thanks for reaching us.

We recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if the red light is on or you see a “Your device is overheating” message | Official Roku ...

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.


Best regards,
Mary

[JRGORDONSENIOR]

Hi Mary F.....

I've never seen a red light on the front, its always white when the TV is on. Additionally I've never seen the onscreen message about the unit being hot. 
I just plugged it back in after 12 hours off and turned on a music station letting it play for about 30 minutes so far. It heats up on the bottom adjacent to the HDMI port. Been playing my larger(older) ROKU soundbar simultaneously in the other room and it's not even warm at the HDMI connection.
This streambar is 6 months old and I wouldn't have even known it was hot except I slid it over and felt the heat. May have been that way from new....
Order # 104493173
Model #9102X
SN: 2A11AA064364

JR Gordon

[JRGORDONSENIOR]

PS: Should have added it sits on a countertop under the wall mounted TV with good ventilation. It's not in the sun ever..... 
JRG

[RokuMary-F]

Hi @JRGORDONSENIOR,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary