Remotes

[HPDeskjet]

SInce updating to the latest 10.5.x software, I have had nothing but problems with my Roku remote losing its coupling with the new Streaming Stick 4K (with Doby Vision) that was released in October 2021. 

The pairing continualy drops out for no reason whatsover and the only way to get the remote paired with the Strreaminng Stick 4K is do a complete factory reset of the Streaming Stick 4K (with Dolby Vision).  No other so-called fix, incuding rebooting the stick, removing and putting the batteries back in during reboot work.  This means that in the last 4 days I have had to do a full factory reset 5 times, every time having to login to all apps that require logging in to.

Furthermore, since the 10.5.x update, the Now TV app crashes the entire Streaming Stick 4K.  Once the Now TV channel has loaded the Now TV GUI and on selecting anything within the app with the remote it crashes the entire streaming stick.  After an automatic reboot of the stick the remote then refuses to pair! A full factory reset has to be carried out to get the remote paired again.

This is an unacceptable situation.  Why was this sub-standard and badly tested software update rolled out?

When wil this ludicrous situation be resolved?  I now have a useless Roku Streaming Stick 4K which cost £49.95. 

[themendoza001]

I am having the exact same issue. I can’t use the remote when I start playing anything in Dolby, and support did not help, just told me to return the stick. 

[VAR]

It’s time to start replacing our Roku devices with other brands

they have no fix and this problem continues to spread since the update to software version 10.0

[themendoza001]

On top of that, support is useless, they just told me to return/exchange the product for a new one but I’ll probably try to exchange for a different brand. 

[HPDeskjet]

New update out today. 10.5.1.Build 4062.  I wonder if it's more reliable than the last one that wrecked things.

[Hosato]

I'm experiencing this same issue on my Roku Streambar 9102R.  The only way I could get it working was to factory reset it and log back into my apps. It worked great until it updated to OS 10.5.0 build 4210-95. After that the apps started crashing again. Please fix this as soon as possible as it makes the Streambar pretty useless.