Remotes

[Hazeleyes1103]

I just purchased 2 express 4k devices 2 months ago . Both have simple remotes.   The remotes in both just stopped working.  I tried to troubleshoot and nothing.   Any ideas before I go purchase new remotes. 

[RokuMary-F]

Hi @Hazeleyes1103,

Welcome to the Roku Community!

Thanks for the post. We're sorry to hear about the experience you are having with your Roku remote and we'd like to know more about how we can help. 

What specific troubleshooting steps have you taken so far to try to resolve the issue?

Have you tried performing the below steps and see if you can resolve the issue:

1. Have you tried looking for visible obstructions?
2. Have you tried testing your remote from various positions?
3. Have you removed the batteries for a moment and then reinsert them?
4. Have you tried taking a look here in our Support resources and following the steps to resolve the remote issue? How to fix your Roku voice or simple remote that is not working | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary