Sent remote back because it was broken/not working and under warranty for replacement (had literally just gotten it before it quit working) and have confirmation that it was delivered to their office on 10/15/21. The message I had received from them via email during the return process says that a replacement was to be shipped out 1-2 business days after receipt of original but I have still not received the replacement.
I have been emailing customer support but haven’t been given any information/update. There is no customer service number that I can find. Any advice on how to get this escalated so I can get my replacement device? Thanks!
