Roku Community

FriendofLevi · ‎07-20-2022

We have replaced batteries, unplugged the box, unplugged TV to reset, and TV still freezes and blacks out. Then it will show the Lets get Started screen, and NOTHING else can be done. Its frozen there, and can't even turn the TV on or off. NONE of the controls work. This happens frequently.

Michelle3 · ‎07-20-2022

Sounds like you have a defective remote. Also the Roku must be connected to the wall outlet and not the TV USB port. If the power is not the issue, the only other thing I’d suppose is that your Roku device is probably defective. Contact customer support at https://support.roku.com/contactus.

Hopefully someone at Roku will help you more in this situation.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

View solution in original post

Michelle3 · ‎07-20-2022

Sounds like you have a defective remote. Also the Roku must be connected to the wall outlet and not the TV USB port. If the power is not the issue, the only other thing I’d suppose is that your Roku device is probably defective. Contact customer support at https://support.roku.com/contactus.

Hopefully someone at Roku will help you more in this situation.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

Anonymous · ‎07-25-2022

Hi @FriendofLevi

Welcome to the Roku Community!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found in Settings > System > About. It is also located at the back or underneath the Roku player itself.

With more detailed information, we will be able to assist you further.

Warm Regards,
Lianna

Roku Community

Remotes

Screen blacks out and freezes frequently, and the remote will not work even with new batteries.

Re: Screen blacks out and freezes frequently, and the remote will not work even with new batteries.

Re: Screen blacks out and freezes frequently, and the remote will not work even with new batteries.

Re: Screen blacks out and freezes frequently, and the remote will not work even with new batteries.