Remotes

[margaretbohrer]

I have two Roku Streaming Sticks 2019/2020 that have both gone bad within 2 days.  Both remotes do not work, cannot be paired or switched out.  Both make a hissing capacitor sound when batteries are plugged in.  Roku's are fine and respond using the mobile app, but not remote works now.

This would seem to be a quality control issue if I have two remotes (identical in look) that both have the same issue.

Looking for Roku to respond on this issue and about replacements!

[RokuMary-F]

Hi @margaretbohrer,

Thanks for reaching out regarding the issue you are experiencing.
Kindly send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

[margaretbohrer]

I haven't heard back from you....

[RokuDanny-R]

@margaretbohrer

Thanks for the post.

As @RokuMary-F mentioned in her previous reply, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Jacobkbentley]

I am so tired of my roku remotes "breaking" after a year or so. I have been with roku for almost 10 years and the remote is always the piece failing on the numerous devices I have purchaed. It is so frustrating!! Just ordered another after it stopped working at just after a year. 

[margaretbohrer]

I have sent my information twice and have not heard back from you.

Margaret Bohrer

[RokuDanny-R]

@margaretbohrer

Thanks for the follow up.

It doesn't look like we have received a PM (private message) or a post reply with information that we have asked for.

Can you please provide us in a post the serial number of your Roku device from Settings>System>About? Once we have that information, I'll be able pass it along to our Support team to assist you further.

Thanks,
Danny

[margaretbohrer]

YHOOAK915724

[RokuDanny-R]

@margaretbohrer

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny