Roku streaming Stick - 2 dead remotes in 2 days....hissing sounds
I have two Roku Streaming Sticks 2019/2020 that have both gone bad within 2 days. Both remotes do not work, cannot be paired or switched out. Both make a hissing capacitor sound when batteries are plugged in. Roku's are fine and respond using the mobile app, but not remote works now.
This would seem to be a quality control issue if I have two remotes (identical in look) that both have the same issue.
Looking for Roku to respond on this issue and about replacements!
Thanks for reaching out regarding the issue you are experiencing.
Kindly send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Re: Roku streaming Stick - 2 dead remotes in 2 days....hissing sounds
I am so tired of my roku remotes "breaking" after a year or so. I have been with roku for almost 10 years and the remote is always the piece failing on the numerous devices I have purchaed. It is so frustrating!! Just ordered another after it stopped working at just after a year.
It doesn't look like we have received a PM (private message) or a post reply with information that we have asked for.
Can you please provide us in a post the serial number of your Roku device from Settings>System>About? Once we have that information, I'll be able pass it along to our Support team to assist you further.