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Reece400
Newbie

Re: Roku right arrow button doesnt work

Same problem, Clearly a hardware problem - so I bought a replacement remote, and then it did same thing within month?! I contacted roku support and after an hour of back and forth they finally agreed to replace it.. but then closed the ticket without sending !!@# Thankfully the store let me return it even though it was outside their normal return window. I've given up and ordered a fire stick instead even though it doesn't do everything I want.

Asteele7
Newbie

Re: Roku right arrow button doesnt work

Why aren’t you guys listening to the customers and  replacing the remote or fixing the actual issue ? Clearly hundreds if not thousands of people are having issues with the remote, specifically the right arrow button. Which is why I am now on this thread. Can you please provide a phone number or email to request a delivery of a new remote ? 

RokuJharra-Q
Community Moderator
Community Moderator

Re: Roku right arrow button doesnt work

Hello @Asteele7,
 
Welcome to the Roku Community!

We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first. Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:
This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra
Jharra Q.
Roku Community Moderator
0 Kudos
Jcorte
Newbie

Re: Roku right arrow button doesnt work

@RokuJharra-Q , I'm having the same issues and this is the second remote in my home that has the same issue same model same everything it has been repaired countless amount of times. Do you finally have a solution for this considering this question was sent to you guys a while back?

 

@JanetCorte

 

 

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku right arrow button doesnt work

Hi, @Jcorte 

Welcome to the Roku Community.

I understand the issue you have experienced with your Roku remote where the right arrow button does not work.

Please take note that I have sent you a private message here in the Roku Community. Check your inbox since I've reached you from there.

Hoping for your continuous communication and response.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator
0 Kudos
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