Remotes

[Reece400]

Same problem, Clearly a hardware problem - so I bought a replacement remote, and then it did same thing within month?! I contacted roku support and after an hour of back and forth they finally agreed to replace it.. but then closed the ticket without sending !!@# Thankfully the store let me return it even though it was outside their normal return window. I've given up and ordered a fire stick instead even though it doesn't do everything I want.

[Asteele7]

Why aren’t you guys listening to the customers and  replacing the remote or fixing the actual issue ? Clearly hundreds if not thousands of people are having issues with the remote, specifically the right arrow button. Which is why I am now on this thread. Can you please provide a phone number or email to request a delivery of a new remote ? 

[RokuJharra-Q]

Hello @Asteele7,

Welcome to the Roku Community!

We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first. Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to fix your Roku voice remote that is not working.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[Jldm3]

I am using a voice activated remote and it is the right arrow that is not responsive. I have tried to re-pair the remote. I don't see a pairing button on the back of the remote.

[Jcorte]

@RokuJharra-Q , I'm having the same issues and this is the second remote in my home that has the same issue same model same everything it has been repaired countless amount of times. Do you finally have a solution for this considering this question was sent to you guys a while back?

@JanetCorte

[RokuTakashi]

Hi, @Jcorte 

Welcome to the Roku Community.

I understand the issue you have experienced with your Roku remote where the right arrow button does not work.

Please take note that I have sent you a private message here in the Roku Community. Check your inbox since I've reached you from there.

Hoping for your continuous communication and response.

Thanks,
The Roku Community Team.

[URpissnmeoff]

having exact same issue! Tried all ‘troubleshooting’ issues, but still can’t love it to the right- not seeing any solutions that worked- did anyone have success at fixing ? 
thanks 

[flute654]

no, fixes found yet…and NO help from Roku!

[flute654]

nope, no fixes…nothing works…and NO help from Roku!!

[RokuTakashi]

Hey, @flute654 

Thanks for posting.

It seems like one of my fellow Roku Community Moderators, @RokuRiamie-D, has sent you a private message.

You can check your inbox to see their message. They’re ready to help you out!

Thanks,
The Roku Community Team.