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akhilsete
Newbie

Roku remotes not turning TVs on.

As of a couple days ago our Roku remotes won't turn any of our TVs on. The remotes work completely fine after turning the TVs on manually and they work fine to turn the TVs off. Anyone have any thoughts on this issue? Thanks in advance.

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RokuKariza-D
Roku Guru

Re: Roku remotes not turning TVs on.

Hi @akhilsete

We're here to help!

If the power and volume buttons on your remote have stopped working entirely, try to update your Roku device to the most recent software. To manually update your software:

  1. Navigate to Settings
  2. Select System
  3. Select System update
  4. Select Check now

Confirm the dialogue box to proceed with download and and installation. Note that your Roku player will automatically download the latest software the next time when it checks for update. After the Roku player finishes restarting, if TV control has not been restored, setup your remote for TV control again by doing the following:

  1. Navigate to Settings
  2. Select Remotes & devices
  3. Select Remotes followed by your remote
  4. Select Set up remote for TV control

Our FAQ provides additional information and complete steps on how to set up your enhanced remote to control your TV.

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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