Hi, @reloaddan34
Thanks for posting, and welcome to the Roku Community.
I understand that you are having issues with your Roku Voice Remote Pro, where the voice command is not working, and I'm here to help.
Follow the instructions below and perform the troubleshooting steps to solve the issue.
Restart your Roku remote
- If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
- If your rechargeable voice remote does not have a pairing button, press and hold the Back
and Home
for 20 seconds.
Initiate Pairing Mode
- Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
- When your streaming device is powered on, it will automatically enter pairing mode
- If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.
Charge your Roku Voice Remote Pro
- If you have a Voice Remote Pro, you may need to recharge it for a maximum of 5 hours.
For more information, you can visit this support article on How to fix your Roku voice remote that is not working
Hope this helps, and let us know if you have further concerns or inquries.
Thanks,
The Roku Community Team.
Takashi O.
Roku Community Moderator
