Just purchased new roku streaming stick from best buy. The device, during setup, searches for remote but never finds it. I try to press the pair button, but everything says a light should light green, that never happens. I tried my own new batteries in case batteries were dead in box, no different.
The color of the light isn't important, just that you press and hold the pairing key for 3 seconds and release, it is okay if the light goes out just let it communicate with roku don't touch a thing until you get a big DONE on screen.
Edmund Roku Community Streaming Expert
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