Remotes

[XclusivelyMe]

I received a new Roku Express today and it won't go past the language screen. I have another Roku that works just fine. I have tried troubleshooting to no avail. Any suggestions? Thank you.

[DBDukes · Accepted solution]

@XclusivelyMe 

The Roku Express comes with an IR remote. Look at the end of the remote through your cell phone camera and see if you see a light when you press a button. If not, the remote is bad.

[XclusivelyMe]

@DBDukes Thank you. There is no light showing when looking thru my phone camera. I will have to return it. I ordered it thru my Roku app. I appreciate your help. Have a great day on purpose!

[makaiguy]

Simple thing that's easy to overlook:

Check the battery orientation in your Remote.  Some require batteries pointing in the same direction, others in opposite directions.  I don't know which applies to the Express remotes.  With batteries out you'll probably see a battery placement diagram molded into the back of the battery chamber.

[XclusivelyMe]

@makaiguy I have checked batteries sent with the remote and also new batteries that I purchased. They are in correctly. The remote doesn't show any lights at all when pressing buttons. I can't get past the language screen to use my remote on my phone. Thank you for your response. I appreciate you.