Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jen54
Reel Rookie

Roku remote not working. TV remote no sound. PLEASE HELP ME

I was watching a movie last night. I fumbled the remote in my hand. it never fell. The sound stopped working. I went through all the things. Also, there is no sound with the TV remote. My TV is a Samsung. I have been trying to fix this for hours and hours. Someone please help me

 

Labels (1)
0 Kudos
4 REPLIES 4
Strega2
Roku Guru

Re: Roku remote not working. TV remote no sound. PLEASE HELP ME

Which remote was fumbled? When you point the Samsung remote at the TV and press volume buttons, does an on-screen indicator for volume appear? (Or perhaps some other indicator?) Do you get sounds from other sources than the Roku?

Banned but back. Because why not?
0 Kudos
jen54
Reel Rookie

Re: Roku remote not working. TV remote no sound. PLEASE HELP ME

The Roku remote fumbled but never left my hands and the volume turned off. I can see both the Roku and Samsung TV remote numbers for volume and no sound

0 Kudos
JWS9518
Streaming Star

Re: Roku remote not working. TV remote no sound. PLEASE HELP ME

Try unplugging the HDMI cable on the Roku device and TV and plug back in and see if that resyncs the sound.  I have a Samsung TV that occasionally has the same issue with sound for some reason or another and plugging in the HDMI again usually helps.  Also, unplugging the TV for 60 seconds helps sometimes as well.

0 Kudos
jen54
Reel Rookie

Re: Roku remote not working. TV remote no sound. PLEASE HELP ME

Thank you! I'll try that 🙂

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.