Remotes

[Sanjeevsharma]

My Roku stream bar pro has the same issue of battery drainage. My device serial number is YL00F7890125

[Sanjeevsharma]

@RokuMary-F : This is not a technical fix for the battery drain problem that hundreds of customers are facing and spending a fortune on batteries every few days. I am baffled that Roku is not taking it seriously and figuring out what bad component in the remote is draining the batteries. 

[RokuDanny-R]

@powe710

Thanks for the post.

Please be aware that your device is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thanks,
Danny

[RokuDanny-R]

@Sanjeevsharma

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Sanjeevsharma]

Hello @RokuDanny-R 

My device serial number I is YL00F7890125

Thanks

[GPhillippe]

Hi Kariza,

I have a Model 3810X Roku Streaming Stick+ and my Roku device serial number is YH0061835074.

The remote for this device has a battery lifetime of about 1 month, whereas my other device has a battery lifetime of more than 9 months.

I would appreciate a replacement remote which incorporates whatever fixes that Roku has found for this problem. My contact information is as follows:

Geoffrey Phillippe

[Mat682]

Hello,

@MarcelofortunaHow I can disable the microfon controller?  I don't find any possibility to this..

Thanks

Mat

[RokuDanny-R]

@GPhillipe

Thanks for the post and providing us with your information.

Please be aware that your device is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thanks,
Danny

[RokuDanny-R]

@Sanjeevsharma

Thanks for following up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny