Remotes

[NeedHelpNow]

My roku remote has been draining the batteries behind normal usage. I will put in new batteries and two weeks later they will be dead. I have had to triage the batteries  4 times in the past 2 months. Yet my Amazon Firestick can go over one year without replacing the batteries. Why is your remote so faulty?

[RokuKariza-D]

Hello @NeedHelpNow

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found in Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[guptamilind]

Hi @RokuKariza-D ,

I keep facing the same issue with my Roku remote. Batteries keep dying every 7-10 days. 

Here is the serial number for my Roku device: YF008N397291

Please help! And let me know if there is any other information needed.

Thanks, Milind

[neilroy]

I am having the same problem. My serial number is YH005H935907

[RokuDanny-R]

@neilroy

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@guptamilind

Thanks for the post.

Please be aware that your device is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thanks,
Danny

[guptamilind]

@RokuDanny-R 

Thanks for the prompt response. I understand that the remote is out of warranty but this is not a recent issue - it has been persisting from the week I purchased it. I just happened to come across Roku forums recently to see that this is a common & persisting issue with a lot of customers over the years. So I decided to reach out to see if there is a software or bug fix available for Roku remotes.

I have ordered a new remote already. But I am concerned that the issue may persist with the new one as well - as I still see many customers raising the same complaint over the years. Are there any recommendations to follow while setting up the new remote to ensure I don't face quick battery drainage again? I just want to avoid raising the issue again, returning devices, etc.

Thanks, Milind

[RokuDanny-R]

@guptamilind

Thanks for the post.

Please keep us posted once your receive your new replacement remote and if the issue persists, we will be able to assist you from there.

Thanks,
Danny

[NotXimpressed]

Hogwash. My remote is brand new and draining batteries every week.

My old remote did not do this, the reason a purchased a new one is because the rubber button wore through.

[downunder]

from day one my remote drained the batteries in a few days,  i gave up with the remote and used an app on my phone instaed.

owner of a 3810x streaming stick