I can't get to settings either. It will not down down from home position. I want to set up a PBS Passport account but my Roku will not let me go down. I need to speak to a person
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you made sure that your other directionals buttons aren't stuck or lodged?
With more information we will able to assist you further.