Remotes

[mandrade1]

I have a Roku 3 and the remote control is draining the batteries , I have to change them weekly.

[RokuMary-F]

Hi @mandrade1,
Thanks for reaching out regarding the issue you are experiencing.
Please be aware that the Roku 3 is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player

Thanks,

Mary 

[Skip19]

No, it's not the remote control being "out of warranty." These remotes are durable, but they eat batteries like nothing else I own. I go through approx. 12 batteries per year on our main room remote, and it's always been that way. The remote isn't "on it's way out."

[RokuDanny-R]

@Skip19
Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[stepho2112]

I am having the same problem. I have to change the batteries weekly. Please help!

[RokuKariza-D]

Hey @stepho2112

Thanks for bringing this to our attention.

For us to help you out, please provide the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

All the best,
Kariza

[stepho2112]

[RokuKariza-D]

@stepho2112

Thanks for the reply!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza