Remotes

[redioenbamango]

Roku Streaming Stick 4K can't have the Remote Pair all it shows on the TV is " Pair your remote and I have everything Roku technical pages adviced me to do and it still does not work, and it  purchased in the year 2022

[RokuDanny-R]

@redioenbamango

Thanks for the post.

If you are unable to pair you remote after following the steps outlined in our Support page here: Pair your voice remote, can you please provide the serial number/device ID on your Roku device ? I'll be able to assist you further from there.

Thanks,
Danny

[redioenbamango · Accepted solution]

Model: 3820X   

SN: S08Y41CPH94E   

Thanks for your email.

Kind Regards 

Urban Dangleben 

[RokuMary-F]

Hi @redioenbamango,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!


Best regards,
Mary

[ajnos16]

@RokuDanny-R @RokuMary-F 

I am having the same issue with Streaming Stick 3820x. We have tried everything to reset, but the remote refuses to pair. 

Serial ID #: so8y418hfyn4

Thank you!

[RokuMary-F]

Hi @ajnos16,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Mikestick77]

I have a 3811x sn 253197621672. The other day navigation stopped working. Tried all troubleshooting to no avail. Bought a new 4k stick, setup was not smooth but finally got it working. About an hour later turned TV back on (Samsung) and it had unpaired and won't re-pair. Stick behaving just like last one (unplug/replug, light blinks then goes off). Can you help?

[personal information removed]

[Holiday]

Hi same thing with my Roku stick 4K,  I cannot Pair the remote with my Roku. 

Roku streaming Stick 4K

Model 3820X2

SN: SOJ7329P2HVN

@RokuMary-F @RokuDanny-R 

[RokuKariza-D]

Hi @Holiday

Thanks for the post.

Since you have a Roku Streaming Stick, wireless interference from the HDMI connector may impact the performance of your remote. We suggest moving it away from the HDMI connector on your TV by installing a free extension cable. 

For more information, check out this support link: How to fix your Roku voice or simple remote that is not working

Let us know if there's any difference after.

All the best,
Kariza

[Holiday]

Sorry don’t very get what it means. Do you mean don’t insert the stick into the HDMI port but by using the free extension cable? Thank you. @RokuKariza-D @RokuMary-F