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Roku often continuously scrolls and is often unresponsive to remote

Our Roku is unpredictably responsive to the remote and often just continually scrolls without responding to the remote to stop. We have tried rebooting the Roku and replaced the batteries, but continue to have the scrolling and selection issues.

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Roku often continuously scrolls and is often unresponsive to remote

@ahuffman-22

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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